i90 Managed Services
For businesses wanting or needing guaranteed response times and ongoing support on a monthly basis then an IT Contract is the most cost effective route to take. Each IT support agreement is tailored to your companies individual requirements based on current setup, number of users, age of equipment and guaranteed response times required.
All IT support issues are recorded online in our Online Helpdesk which allows us to monitor and report on your current usage. It also allows us to record our response times, time to resolution and also identify any patterns such as repeated problems with one or more pieces of equipment.
Moving all or some IT tasks to a managed service allows companies to focus on their core business instead of day-to- day IT management. This is especially important for SMBs, since they are frequently stretched thin from a personnel and budget standpoint.
Obviously, the specific reasons SMBs adopt managed services depends on the unique needs of the organisation. For example, the IT needs of the 5-person company with no in-house IT will be quite different from those of a 100-person company with a dedicated IT team. However, generally speaking, businesses adopt managed services to improve upon all or some aspect of their IT strategy or infrastructure. How this occurs will largely depend on the in-house IT expertise of a given business.
Pro-Active Support
Pro-active I.T. Support is a core element of our business and enables us to effectively defend against unnecessary interruptions from both hardware and software issues. Through experience we can help safeguard your business from costly ‘downtime’ and should a disaster strike we utilise the systems we have in place to get you back up and running just as quickly as possible.
Depending upon your choice of the contract we also offer clients remote monitoring for both servers and workstations. This allows us to monitor system health such as running processes, available resources, disk space etc. We can also set up email alerts for pre-configured triggers such as when a processor is running above an expectant threshold.
All our contracted customers have hosted remote support installed on their machines. This not only allows us quick access on-demand but also allows us to carry out maintenance, updates etc out of hours and thus ensuring downtime is kept to a bare minimum.
Where possible and subject to availability we schedule larger jobs out of hours. This allows us to complete our work uninterrupted whilst also allowing extra time for post-install testing which is a great way of ensuring that updates etc don’t impact the end-users.
Pro-Active Support
Pro-active I.T. Support is a core element of our business and enables us to effectively defend against unnecessary interruptions from both hardware and software issues. Through experience we can help safeguard your business from costly ‘downtime’ and should a disaster strike we utilise the systems we have in place to get you back up and running just as quickly as possible.
Depending upon your choice of the contract we also offer clients remote monitoring for both servers and workstations. This allows us to monitor system health such as running processes, available resources, disk space etc. We can also set up email alerts for pre-configured triggers such as when a processor is running above an expectant threshold.
All our contracted customers have hosted remote support installed on their machines. This not only allows us quick access on-demand but also allows us to carry out maintenance, updates etc out of hours and thus ensuring downtime is kept to a bare minimum.
Where possible and subject to availability we schedule larger jobs out of hours. This allows us to complete our work uninterrupted whilst also allowing extra time for post-install testing which is a great way of ensuring that updates etc don’t impact the end-users.
Re-Active Support
As mentioned in our Pro-Active IT Support page we always strive to work on ‘prevention is better than cure’.
However this isn’t always possible, especially for new clients or for ones we have recently adopted. It’s because of this that we strive to make our business IT support services both easy and accessible.
By utilising industry leading software such as Teamviewer, Kayako and LogMeIn we can offer enterprise quality support systems and remote support.
Teamviewer for example allows us to securely remote into any desktop, laptop or server which has internet access, both for existing and first time clients. And it doesn’t matter if we are away from our desk at the time as we can utilise this on mobiles, tablets and laptops as well.
We have recently signed up to Kayako as our Helpdesk software provider. It offers a feature rich backend for our self management but also a simple, clean and easy to use portal for clients to use. Kayako also provides our Live Chat facility which allows our technicians to promptly respond to all incoming enquiries.
User Support
Whether your device-of-choice is a Desktop, Tablet, iPad, Smartphone, iPhone, or a mixture of these; your Users need a quick and friendly IT Service Desk to fall back on in times of need. We can help improve the effectiveness and efficiency of your workforce by being there when needed most.
All our IT Service Desk staff are seasoned support professionals with decades of experience and extensive knowledge of Microsoft 365 (formerly Office 365), Windows Operating Systems and Applications
If you would like to talk to us about our Managed Service Solutions please get in touch
Endpoint Security
To secure businesses, you need endpoint protection that’s stronger and smarter than traditional business antivirus. Endpoint protection helps businesses keep critical systems, intellectual property, customer data, employees, and guests safe from ransomware, phishing, malware, and other cyberattacks.
We offer a variety of solutions from the top internet security providers which deliver next-generation endpoint security and threat intelligence services to protect businesses and individuals in a connected world.
Trusted by top network and security vendors, like Cisco, Citrix, F5, and more, our cloud-based platform uses context and reputations to stop never-before-seen threats before the competition knows they’re there.
Managed Anti Spam
Fully managed cloud-based solutions available for all types of mailboxes including onsite exchange, Microsoft 365, hosted exchange and IMAP. Available with daily spam reports, end-user management and custom filtering rules to help teach the spam service to continually improve detection rates.
Using one web-based interface you can access round-the-clock, up-to-the-minute administration and reporting in real-time. Spam originally destined for your mail server is made available to securely view from any browser and can be analysed and resent by either individual users or centrally by a nominated master account holder.
Backup Solutions
i90 backup’s are the smart (and cost-effective) way to protect all your business data both now and as your company grows.
A large percentage of businesses in the North East backup either infrequently or not at all. This can often be a result of not having the technical knowledge on how this can be achieved or the best choice to make.
Depending on how your company utilises I.T. will help determine the level of protection that you require and because every business is different we felt it important to offer backup solutions which cater for every eventuality. We support a wide range of backup services and can provide either a single solution or multiple levels of protection for added peace of mind:
Signature Management
Our range of email signature management solutions make designing and controlling your organization’s email signatures easy. We offer an email signature management solution that lets you centrally manage Office 365 (now Microsoft 365) signatures for all users and devices, via an easy-to-use web portal.
Full, dynamic and professional email signatures across any device or mail client, including mobiles, Macs, and Outlook on the web (OWA). Full integration with your Microsoft 365 Directory providing consistent contact information across all email signatures.
Accredited with the ISO/IEC 27001:2013 Information Security Management Certification.
24/7 Remote Monitoring & Management
All i90 managed clients benefit from our RMM (Remote Monitoring and Management) platform. It allows us to be proactive, spot issues often before our customers with powerful analysis, patch management and more. We have complete visibility and control for hundreds of networks and are receive real-time monitoring and alerts 24/7.
We include pre-configured administrative and maintenance tasks which can be applied to servers and workstations, both per specific device and for whole companies and groups.
Our advanced patch management software allows updates to be applied to individual devices, custom groups or organisations.
Real Time Monitoring
Patch Management
24/7 System Alerts
Bespoke IT Policies
Availability Monitoring
i90 is a Cloud & IT Solutions provider dedicated to supporting small and medium scale businesses.
Quick Links
Other Resources
Privacy & Cookies Policy
Company Number: 11358196
VAT Number: 294 8601 67
ICO Number: ZA688721